How to contact customer service?
You can contact us via email at [email protected]
or by phone at +1 (339) 565-8444.
Our customer service will usually respond to your email or call within 1-2 business days.
How long will it take for my order to ship?
After order confirmation and successful payment, it will usually be shipped within 1-3 business days.
In case of insufficient stock or special circumstances, we will notify you of the estimated shipping time via email within 1 business day.
How long will it take for domestic orders to arrive?
Domestic shipping usually takes 3-7 business days to arrive, depending on the receiving area.
How long will it take for international orders to arrive?
International shipping usually takes 7-21 business days to arrive, depending on customs, quarantine, and destination processing speed.
How can I track my order?
After shipment, we will provide tracking information via email within 1 business day.
You can track your package status at any time using the tracking number provided by the logistics company.
What is the return process?
You can apply for a return within 30 days of receiving the goods.
Please send the goods back to the following address: 10465 HWY AF, MOUNTAIN GROVE, MO 6571
After receiving and inspecting the goods, we will process the refund within 5-7 business days, and the refund will be returned to the original payment method.
Do I need to pay for return shipping?
Unless there is a quality issue with the goods or the wrong item was sent, the return shipping cost is borne by the customer.
What if the goods are damaged in transit?
Please contact customer service within 24 hours of receiving the package and keep the goods and packaging.
We will reply within 1-2 business days and assist you with reshipment or refund.
How do I modify or cancel an order?
If the order has not yet been shipped, you can contact customer service via email or phone to request modification or cancellation.
We will reply and confirm your request within 1 business day.
Does the shipping address need to be changed?
You can contact customer service to change the shipping address before your order ships.
If the order has already been shipped, the address cannot be changed.